Get in Touch With Us
Got a question about how we cover sweepstakes casinos, spotted something that needs updating, or want to suggest a platform we haven't reviewed yet? This page explains how to reach New Sweepstakes Casinos and what happens once your message lands with us.
Email Us Directly
The best way to contact the startupsstars.com team is by email at [email protected]. We read every message that comes in and try to reply within two working days. If your enquiry relates to a specific brand we cover — such as Crown Coins, SplashCoins, or any other platform listed on our site — mentioning the name upfront helps us route your message faster.
We are an independent comparison site. We do not operate any of the sweepstakes casinos we write about, so we cannot access individual player accounts, process redemptions, or resolve account-specific disputes. For those matters, please contact the platform's own customer support team directly, since only they can look into your account and any prizes or coin balances tied to it.
What We Can Help With
- General questions about sweepstakes casinos — If our explanation of Gold Coins, Sweepstakes Coins, or how redemption works is unclear, ask and we will point you to the right section or clarify directly.
- Corrections and accuracy checks — Welcome offers, eligible states, and terms change often. If you notice something on our site that looks out of date, we want to know so we can verify and update it.
- State availability questions — Since sweepstakes casino eligibility varies by state and operators can change their serviceable states without much notice, tell us where you're located if you're asking whether coverage looks accurate for your area. We can only speak to what operators publish; we cannot confirm legality for your specific situation.
- Content suggestions — If there's a platform, topic, or comparison you'd like us to add, let us know what you have in mind.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce your organisation and the nature of the enquiry.
- Responsible play concerns — If you or someone you know is struggling with how they engage with these platforms, say so in your message and we will share resources and general guidance on responsible play.
What We Cannot Do
To set expectations clearly: we do not process payments, verify identity documents, issue redemptions, or provide legal advice about whether a particular platform is permitted in your state. Those responsibilities sit with the individual operators and, where relevant, with your state's regulators. If you have questions about a platform's terms, eligible states, or redemption thresholds, we recommend checking that operator's own terms and conditions page, since these details can change and we always encourage readers to confirm current terms before signing up or making a purchase of virtual currency.
If you're comparing options and want a starting point, our guide to trusted casinos outside GamStop restrictions covers a related but separate category of platforms and may answer a different set of questions than the ones this contact page is set up to handle.
How We Handle Your Message
Every email is read by a real person on our editorial team — we don't rely on automated replies to close out enquiries. Depending on the nature of your message, it may take a little longer than two working days during busier periods, but we follow up on everything we receive.
If you're reporting an error in one of our reviews or comparisons, we take that seriously. Our ratings and write-ups are based on published operator information and our own review of publicly available terms, so if something has changed on an operator's end, flagging it helps us keep the site accurate for other readers too.
Before You Write In
A few quick checks can save time on both sides:
- For account, redemption, or coin balance issues, contact the platform's own support team first — we can't access or influence individual accounts.
- For state eligibility questions, check the operator's current terms, since availability can change and is ultimately the operator's decision to make.
- For general feedback or corrections, a link to the specific page you're referring to helps us find and review it quickly.
We appreciate readers who take the time to reach out, whether it's a correction, a suggestion, or just a question about how sweepstakes casinos work. Send us a message whenever something's on your mind — we're glad to hear from you.